Privacy Policy

MIKHAIL is a fragrance brand of NJM styleNscent Trading Co. LLC, Dubai, United Arab Emirates. For privacy questions or requests, contact us at enquiry@mikhailperfumes.com or through the Contact page.

Depending on how you use the website, we may collect information such as your name, email address, mobile number, delivery address, city or area, Emirate, delivery notes, order details, products purchased, payment status, enquiry details, company or business information submitted through Trade & Distribution or Private Label forms, and communications you send to MIKHAIL.

Our website and hosting environment may also receive limited technical information such as IP address, browser or device information, referring page, timestamps and server logs for security, troubleshooting and website operation.

We use personal information where reasonably necessary to operate MIKHAIL, including to process and fulfil orders, arrange UAE delivery, provide customer support, answer enquiries, manage returns or refunds, prevent fraud or misuse, maintain website and payment security, keep business and transaction records, respond to trade or private-label opportunities, and comply with applicable legal or regulatory obligations.

Where consent is required by applicable law for a particular use, we will rely on consent and you may withdraw that consent subject to applicable legal requirements.

Online payments may be provided through third-party payment services including Stripe and Tabby. Payment providers may receive personal, transaction and device information needed to process payments, assess eligibility, prevent fraud, meet regulatory requirements and provide their services.

MIKHAIL does not intentionally store full payment-card numbers or card security codes when payment information is collected and processed directly by the payment provider. Stripe and Tabby process information under their own terms and privacy notices.

We may share only the information reasonably required with service providers that help us operate the business, such as couriers, payment providers, website hosting or infrastructure providers, email or communications services, professional advisers and technical support providers.

We do not sell personal information to advertisers. We may disclose information where required by law, regulation, court order, governmental request, or where reasonably necessary to protect legal rights, customers, the website or the business.

The website may use browser storage, cookies or similar technologies where needed for essential functions such as remembering a shopping bag, maintaining session or security information, and supporting checkout or payment services. Third-party payment services may also use their own cookies or similar technologies in accordance with their privacy notices.

If non-essential analytics, advertising or profiling technologies are introduced in the future, this policy and any required consent controls should be updated before those technologies are used.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, legal, fraud-prevention, dispute-resolution and record-keeping requirements. Retention periods may differ depending on the type of record and applicable legal obligations.

Some service providers used by MIKHAIL may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, we aim to use service providers and arrangements that support appropriate protection and lawful handling of personal information in accordance with applicable requirements.

We use reasonable administrative, technical and operational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No website, network or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law and any lawful exceptions, you may be able to request information about personal data we hold about you, ask for inaccurate information to be corrected, request deletion or restriction in appropriate circumstances, object to certain processing, or request other rights available under applicable data-protection law.

To make a privacy request, email enquiry@mikhailperfumes.com. We may need to verify your identity before acting on a request and may retain information where required by law or for legitimate legal, transaction or security purposes.

If MIKHAIL introduces promotional email, SMS or similar direct marketing, such communications should be sent in accordance with applicable requirements and provide a reasonable way to opt out. Transactional messages relating to an order, payment, delivery, return or requested enquiry are not treated as promotional marketing.

MIKHAIL does not knowingly design its online store for the collection of personal information from young children. If we become aware that personal information has been collected in circumstances requiring parental or guardian authorization under applicable law, we will take appropriate steps to address it.

The website may link to independent third-party websites or services. Their privacy practices are controlled by those third parties, and MIKHAIL is not responsible for the content or privacy practices of external websites.

This policy is intended to operate in accordance with applicable privacy and data-protection requirements in the United Arab Emirates, including the UAE federal framework concerning the protection of personal data, where applicable to MIKHAIL's processing activities.

MIKHAIL may update this Privacy Policy when website features, payment services, business processes or legal requirements change. The current version will be published on this page with an updated date.